Shipping
& Returns
Shipping Policy
Privacy Policy
Itecho Electronics, Ltd., a California limited partnership ("Itecho"), has created this Privacy Policy in order to demonstrate our firm commitment to the privacy of your personal information. The following discloses our information gathering and dissemination practices for this website (the "Site").
When placing an order by telephone or over the Internet, you are placing an enormous amount of trust in the company taking your information. Itecho respects that trust and treats your information with the respect it deserves.
Notice of Information Collected and Disclosed
This Policy tells you, among other things, what information we gather from you through our Site, how we may use or disclose that information, and our efforts to protect it.
In connection with your use of our Site, we may collect the following information:
• The domain name, but not the e-mail address of visitors to our Site.
• The e-mail addresses of users who communicate with us via the Site or via e-mail.
• Aggregate information on what pages on our Site users access or visit.
• Information volunteered by the user, such as site registration, vehicle-related information,e-mail update requests and general requests for information.
• Information about your transactions with us and transactions with third parties which resultfrom your use of the Site.
We do not disclose any nonpublic personal information about you to anyone, except as permitted by law, however, we may choose to disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other similar companies with whom we have joint marketing agreements. Itecho is the owner of the information collected on this Site. Itecho may share aggregate information about our users with advertisers, business partners, sponsors and other third parties, though such summary information will not identify any specifics related to you. We may use the personal identifying information you provide to administer Site usage and monitor traffic-levels, and to contact you regarding improvements we can make to our Site and our services, if necessary. We also may use IP addresses to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may use your e-mail address to contact you directly regarding services, products or information that we believe might interest you. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Itecho restricts access to your nonpublic personal information to those employees who need to know that information to provide information to you. Itecho maintains physical, electronic, and procedural safeguards to guard your nonpublic personal information.
Choice/Opt-Out
If you prefer that we not disclose nonpublic personal information about you to nonaffiliated third parties, you may opt out of those disclosures; that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you receive communications from us that you do not want to receive, you can opt-out from receiving these communications, by specifically telling us to stop sending them to you. If you wish to opt out of disclosures to nonaffiliated third parties, you may call Itecho at the following number: +(1)323-689-4954.
Onward Transfer (Transfers to Third Parties)
We will apply the Notice and Opt-out policies discussed above in the event we propose to disclose your information to a third party.
Security
It should be noted that e-mails and other information you send to us is not encrypted and cannot be considered a secure means of transmitting sensitive information. Itecho will never ask you to submit your financial data such as your credit card account numbers, via e-mail. You should be aware of the limitations of security, authentication, encryption, and privacy measures used in connection with the Internet and that any information you transmit through the Site may be damaged, corrupted, "sniffed" and/or accessed by another person without your permission.
Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the ultimate security of any information you transmit.
Collection and Use of IP Addresses
We may use IP addresses to analyze trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Cookies
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the Site uses to track the pages you've visited.
When you register at the Site, Itecho uses a cookie to store a unique, random user ID. We do not store passwords or any personal information about you. We may use this ID to identify you anonymously in our database and to track information while you are on our Site. Cookies also enable you to enter the Site as a registered user without having to log on each time.
You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use the Site. However, if you turn off cookies, then you may not be able to utilize certain features of the Site.
Linked Sites
The Site may contain links to other sites. Please be aware that Itecho may not be responsible for content or the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.
Changes to Privacy Policy
We may occasionally change this Privacy Policy. If we do, we will post the changes on the Site. The changes will take effect as soon as posted.
Contact Information
If you have a comment, question or request, or if you need to contact Itecho for any other reason, there are two easy ways to do so.
• Contact Us Online
• Email Us at itechoelectronics@gmail.com
• Call Us at +(1)323-902-9764
• Mail Us at
Itecho Computers & Electronics
Attn: Legal Department
Address: 400 Terry Francois Street
San Francisco, CA 94158
Return & Exchange Policy
Merchandise Return Policy
Itecho proudly offers the highest quality components & products. However in the unlikely event that one should fail we have established the following policy to help speed up the return and/or replacement process. As always we would like to thank you for your continued patronage.
Merchandise Return & Warranty Policy
An Original Receipt is required for all Returns, Exchanges, and Warranty Services.
All returns and exchanges must include all contents included in the original packaging.
Returns and exchanges are valid for 14 days from the original date of purchase on qualified items.
Itecho offers a 1 year limited warranty, which covers defects in materials or workmanship in originally purchased products from date of original purchase. Product may be replaced or repaired at Itecho and/or the manufacturers discretion.
A 15% Restocking Fee is charged on returned products.
Non-Returnable / Non-Refundable Items:
♦Any Special Order Item
♦Batteries
♦CPU’s and Memory not installed by a qualified Altex Technician
♦Custom Cable Assemblies
♦Items that are Missing Original Contents, or Retail Packaging
♦Items that have been Altered, Defaced, Modified
♦Labor
♦Media
♦Pre-Cut Wire and Cable
♦Printers - Open or Used
♦Software
♦Test Equipment
Credit Cards:
All refunds on purchases made with credit cards will only be credited back to the same account as the original purchase was made on. In the event that the account has been closed we will need verification from the credit card provider to proceed.
Checks:
Refunds on purchases made with checks require that the check be fully processed which may take up to four to ten business days. After the check has been processed Itecho will issue a refund check matching the customer information on the original check.
Net 30 Terms:
Purchases made on accounts with Net 30 Terms will be credited to the original account only and applied to that invoice.
Agents or Employees of Itecho are not authorized to modify or deviate from stated warranties/policies.
Return authorization is required on all returns or exchanges, please feel free to contact our Customer Service Department to assist you in the event you wish to return or exchange an item.